Refund policy

Last updated: September 29, 2026

Pre-orders

Items marked as pre-order are charged at checkout and ship when the production run is ready. You may cancel a pre-order for a full refund at any time before it ships by emailing hello@dejada.co with your order number. If the estimated ship date changes significantly, we will email you and you may cancel for a full refund.

Returns

You may return unused items in their original condition and packaging within 30 days of delivery. To start a return, email hello@dejada.co with your order number. We will reply with return instructions. Items sent back without first requesting a return will not be accepted.

For hygiene reasons, opened overgrips, frame tape, wristbands and headbands cannot be returned unless they arrived damaged or defective.

Damaged, defective or wrong items

Please inspect your order on arrival and contact us within 14 days if an item is defective, damaged or not what you ordered, so we can make it right at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you and, if approved, refund the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Questions? Email hello@dejada.co.